Refund policy

We want you to be happy with your ShedGone order. Here is how returns and refunds work.

Damaged, defective or wrong item
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us at hello@shedgone.store within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you in full. In most cases you do not need to send anything back.

Changed your mind
You can return any item within 14 days of receiving it, as long as it is unused, in its original packaging and in the condition you received it. Email us first at hello@shedgone.store with your order number so we can register the return. Please note that return shipping is paid by the customer, and we cannot accept parcels sent without prior notice.

Return address:
ShedGone / Danijel Nedic - 21094
c/o Paketdepot Geiger
Marie-Curie-Straße 5
79539 Lörrach
Germany

Refunds
Once your return arrives and has been checked, we will confirm by email and refund you to your original payment method within 10 business days. Please allow a few extra days for your bank or card provider to post the refund. Original shipping costs are not refunded unless the item was faulty or wrong.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Non-returnable items
For hygiene reasons, opened shampoo and other liquid care products cannot be returned unless they are faulty. Sale items and gift cards are non-refundable.

Customers in the European Union
If your order is shipped to an EU country, you have the statutory right to cancel your order within 14 days of receiving it, for any reason. The conditions above (unused, original packaging, return shipping at your cost) apply.

Questions? Email us any time at hello@shedgone.store.